Billing Policy
GENERAL BILLING
Usage of Ask Doctor Lyn professional services constitutes customer’s acceptance of Ask Doctor Lyn billing policy, and all customers must comply with this billing policy.
SERVICES
Services provided by Ask Doctor Lyn include: 1. In-person physician exam with a Florida certified physician MD/DO; 2. Renewal of recommendations every 70 days for a maximum period of 210 days (7months); 3. Email, text, and phone customer service support regarding certification, order change requests, appointment scheduling; and 4. General customer service questions.
PAYMENT METHODS
Ask Doctor Lyn accepts payments via credit/debit card as well as mobile bank trnsfer apps eVisit, Zelle, Cash App, PayPal, and Venmo. Ask Doctor Lyn currently accepts American Express, MasterCard, Discover and VISA credit/debit cards.
Special Note: Please review our billing policy and specific terms relating to your obligations listed with in the policy.
Unless otherwise agreed in writing, all accounts are set up on a prepaid basis, and payment must be received by Ask Doctor Lyn before any billable service is provided. Customers are required to keep a valid credit/debit card on file to charge for recurring monthly $30 finance fee.
$30 finance fee cannot be cancelled once a physician evaluation and recommendation is provided for the seven month period of professional service.
Customers are responsible for keeping all credit/debit card details and contact information current.
All recurring monthly charges are automatically invoiced and charged to the credit/debit card on file.
Payment receipts are available to customers upon request via email at [email protected] or by calling 305-487-0902.
BILLING CYCLE
Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer’s specific billing cycle date.
Delinquent Payments: In the event any payment is 15 days past due the account may be disabled until balances are paid in full.
Deactivation: Once an account is delinquent for 15 days, it may be deactivated due to non-payment.
CANCELLATION PROCESS
Creating a Cancellation Request: An appointment cancellation can be made by managing your appointment online. This can be accessed through your booking confirmation e-mail. Finalizing the Cancellation: After you cancel an appointment online, cancellations will take effect within 7 days of the billing period, subject to the terms of the “Fees” paragraph below.
FEES
Late Fee: Ask Doctor Lyn may assess a $30.00 late fee for any payment that is 15 days past due.
Chargebacks: If a customer initiates a chargeback, Ask Doctor Lyn may assess a $25.00 processing fee for each individual chargeback.
Regarding Cancelling your appointment:
Cancellation within 48 hours of your physician appointment: Ask Doctor Lyn may assess a $50.00 office cancellation fee if not notified within 48 hours of the scheduled appointment date.
Regarding Scheduling your appointment:
Cancellation after 24 hours of scheduling your appointment online or by phone: Ask Doctor Lyn may assess a $25.00 cancellation fee if you are not rescheduling your appointment.
Cancellation within 24 hours of scheduling your appointment: Ask Doctor Lyn will not charge any fee.
BILLING DISPUTES
Each Ask Doctor Lyn customer agrees to provide Ask Doctor Lyn 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should Ask Doctor Lyn receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before Ask Doctor Lyn has been given a chance to resolve the issue, Ask Doctor Lyn has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by Ask Doctor Lyn, in addition to the $25 chargeback fee mentioned above. Regardless of the outcome of the chargeback, Ask Doctor Lyn retains the right to collect on any Services or Fees that are due. Ask Doctor Lyn may submit any disputed amounts to a collection agency. Once a chargeback has been received, Ask Doctor Lyn has the right to suspend the account until the matter is resolved. Customer agrees and consents that for any and all disputes, sole jurisdiction shall be in a court located in Pinellas County, Florida.
REFUNDS
If you do not receive a recommendation by the physician MD/DO your account will be credited in full within three to five business days. Please note that not qualifying for a “smokable route” per state guidelines will not result in a refund of professional services provided.